Customer Service


Jewels by Raffi offers complimentary sizing. Please note that certain types of bands cannot be resized, including eternity bands, channel set bands, any band with a combination of metals, engraved bands, and any bands that include any sort of pattern.

Returns and Exchanges

We want you to be satisfied with your purchase. We currently only accept exchanges within 10 days of
your purchase, in original, unworn condition.

Please follow the instructions below to complete an exchange.

Email us at or call 213.623.1611 for a return label and shipping instructions.

Repairs and Restoration

Due to the delicate handmade craftsmanship, all Jewels by Raffi pieces are guaranteed to the highest and purest perfection. Normal wear and tear, improper care, or damage resulting from misuse will be assessed on an individual basis. We offer restorations to rebuild and ensure your jewelry is wearable for years to come. Our skilled jewelers can bring back life to your treasured family heirlooms. Our expert jewelers will provide a thorough assessment of your jewels and provide a quotation of the work to be completed. Should you require a repair, please contact us at or by calling 213.623.16111 during office hours Monday to Saturday 10am to 4pm, with the item in need of repair, what repair is needed, details from the original sales invoice, and your contact information. Jewels by Raffi will assess whether the repair is approved on a case-by-case basis at its sole discretion depending on the nature of
the repair.